Managing your account finances is simple. All your invoices, billing history, and payment options are securely stored in your Client Area dashboard. Follow this quick guide to view a breakdown of your charges and complete a payment in just a few clicks.
To ensure uninterrupted service for your active hosting, care plans, or domains, our system automatically generates invoices ahead of their due dates and sends a copy directly to your email. You can view or settle these invoices at any time by following the steps below.
Step 1: Locate Your Invoice
There are two primary ways to find an unpaid or historical invoice inside your Client Area:
- From the Dashboard Tiles: Look for the "Invoices" tile at the top of your main dashboard screen. If you have an outstanding balance, this tile will be highlighted and display the number of unpaid invoices. Clicking it will take you directly to your invoice ledger.
- From the Main Menu: Click on Billing in the top or side navigation bar, and select My Invoices from the dropdown menu.
Step 2: Review and Understand Your Invoice
Once you are on the My Invoices page, click anywhere on the row of an "Unpaid" invoice to open the full digital copy. Here is what you can review on this screen:
- Line Items: A complete breakdown of the specific services, domain renewals, or technical work being billed.
- Invoice Date & Due Date: Double-check when the invoice was issued and the final deadline to prevent automated system suspensions.
- Payment Method Dropdown: In the upper right corner of the digital invoice, you will see a dropdown menu. If you want to change how you pay this specific invoice (e.g., switching from a Credit Card to PayPal), select your preferred gateway from this menu, and the payment options below it will update automatically.
Step 3: Complete Your Payment
Depending on the payment method you selected in the step above, look for the prominent action button in the upper right quadrant of the invoice screen (usually labeled "Pay Now" or featuring a direct payment gateway button like PayPal Checkout):
Paying via Credit Card
Clicking "Pay Now" will securely prompt you to enter your card details. You can check the box to securely store the card for automatic hands-free renewals moving forward.
Paying via PayPal / Alternate Gateways
Clicking the checkout button will securely redirect you to the payment provider's official portal. Once authorized, you will automatically return to our client area with a "Paid" confirmation.
Setup and Forget: Automatic Payments
The easiest way to safeguard your digital assets from expiration is to save a valid credit card to your account profile. Our WHMCS billing engine will automatically clear your open invoices precisely on the morning of the due date, emailing you a paid receipt instantly.
Step 4: Downloading PDF Receipts
Need a copy for your business bookkeeping or tax records? As soon as a transaction clears, the status changes to a green "Paid" banner. Scroll to the bottom of that specific invoice screen and click the "Download" button to instantly fetch a clean, print-ready PDF copy for your records.
Experiencing a billing discrepancy or payment issue?
If your transaction is declining or you need to request a billing adjustment, our accounting desk is ready to help troubleshoot.
