Using an email address that matches your domain name (like info@yourdomain.com) instantly builds trust, elevates your brand professionalism, and shows clients that your business is fully established.
Through your hosting management tools, you can create unique mailboxes for your team, set storage limits, and access your mail from any computer or mobile device. Follow this guide to launch your custom email address in just a few minutes.
Step 1: Access the Email Accounts Tool
To create a new mailbox, you will need to jump from your billing dashboard directly into your hosting control panel:
- Log in to your Client Area dashboard.
- Navigate to Services > My Services and click on your active hosting package.
- On the left-hand sidebar or shortcuts panel, click the button labeled Log in to cPanel (or your designated control panel shortcut).
- Once inside the control panel, locate the Email section and click on Email Accounts.
Step 2: Create and Configure Your Mailbox
Inside the Email Accounts interface, click the prominent blue + Create button on the right side of the screen, then configure your new mailbox settings:
- Username: Type the prefix you want to use before the "@" symbol (e.g.,
hello,sales, or your first name). If you own multiple domains, select the correct domain from the dropdown menu next to it. - Password: Enter a strong, secure password. We highly recommend using the built-in **Generate** tool to create a complex password, making sure to copy and save it securely.
- Storage Space: Under optional settings, you can allocate a specific storage limit for this user (e.g., 2048 MB) or choose "Unlimited" if your hosting package allows it.
- Click the + Create button at the bottom of the form to instantly deploy your new email address.
Step 3: Choose How to Read Your Mail
Now that your mailbox is active, you have two primary ways to send and receive messages:
1. Browser Webmail (Instant Access)
You can access your email from any browser in the world by typing webmail.yourdomain.com into your URL bar. Log in using your full email address and the password you generated in Step 2.
2. Mobile App / Desktop Client Connection
To connect your mail to Outlook, Apple Mail, Gmail, or your mobile device, click the Connect Devices button next to your email listing inside cPanel to view your secure IMAP/SMTP server settings.
Standard Manual Connection Settings
If your email client asks for manual server connection settings, use the following secure parameters:
- Incoming Mail Server (IMAP):
mail.yourdomain.com(Port: 993 with SSL enabled) - Outgoing Mail Server (SMTP):
mail.yourdomain.com(Port: 465 with SSL enabled) - Authentication: Always use your full email address as the username, and enable "My outgoing server requires authentication."
Troubleshooting: Not Receiving Emails?
If you have created your email account but messages are failing to bounce into your inbox, it is almost always a result of incomplete DNS records. Ensure that your domain's **MX (Mail Exchanger) Records** are fully pointed toward your hosting server IP. If your domain was registered very recently, it can take anywhere from 1 to 4 hours for those new routing tracks to propagate across the global internet grid.
Need help configuring your email client or migrating older inbox archives?
If you are running into issues sync'ing your devices or require advanced spam filter setups, our support engineers are standing by to step in.
